AFA
AFA

Dave Hoekstra

IoT Account Manager, Sprint
When it comes to Contact Centers, Dave Hoekstra has seen it all. He started his journey in the 90s as an agent and continued through every role a contact center has to offer, eventually finding his way into his current role of Evangelist. Being Calabrio’s Product Evangelist is by far the favorite of all his roles as it gives him the ability and pleasure of sharing his knowledge and experience with others in the industry. Combining 20+ years of experience in the industry with the rest of his life experience, Dave has a unique perspective of the tools, technology, and challenges faced by today’s modern CX organizations.

Dave Hoekstra

IoT Accou nt Manager, Sprint
When it comes to Contact Centers, Dave Hoekstra has seen it all. He started his journey in the 90s as an agent and continued through every role a contact center has to offer, eventually finding his way into his current role of Evangelist. Being Calabrio’s Product Evangelist is by far the favorite of all his roles as it gives him the ability and pleasure of sharing his knowledge and experience with others in the industry. Combining 20+ years of experience in the industry with the rest of his life experience, Dave has a unique perspective of the tools, technology, and challenges faced by today’s modern CX organizations.
Embracing AI in Contact Centers
Customer Service
Dave Hoekstra
Aug 1, 2024
Driven to swiftly capitalize on AI’s potential, contact center operators are actively exploring immediate and long-term benefits.
Embracing AI in Contact Centers
Dave Hoekstra
Aug 1, 2024
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